FAQs

Hoop Sizing

When choosing your new hoop the first thing you need to know is what size its going to be. For beginners a general rule of thumb is to measure from the floor to belly button to find the diameter of your hoop. This is normally measured in inches. You will also need to take into account your build, so very slim people will probably find they can go down a size whilst bigger people will need a larger hoop for on-body hooping. Please note I’m switching over from using the inside diameter to the outside diameter to measure my hoops, so for a while i will be using both until I/we adjust to the new system! I think it’s easier for people measuring themselves to use this.

As you become more confident with your hoop and your reactions get quicker you will probably want to downsize your hoop to something smaller and lighter to do tricks such as isolations and more techy moves.  This is then personal preference and its good if you can go to your local hoop jam and try a few out to decide what size you’d like.

Discounts

If you have a bulk order to place you can contact me to discuss pricing as I may be able to offer a wholesale price. The Hoopmaker UK Facebook page does a giveaway for every 100 likes we receive.

Shipping

Delivery is normally by My Hermes or Royal Mail for UK customers. Hoops will be made as travel hoops wherever possible and sent collapsed for easy postage (it can be expensive to send full size hoops these days due to the dimensions). Hoops under 32″ID can be too small to fully collapse so I can send it partially collapsed or you can pay the higher shipping rate.

International customers welcome. Please give me you contact details at time of ordering so I can pass them on to the courier, they will not send it without a telephone number AND email address!

Local Collection

If you are local and would prefer to collect your hoop please contact me prior to ordering to talk about waiving your postage. After you have placed an order it may be too late! I’m working on a solution to this but for now this seems to be the best way of dealing with this situation!

Refunds and Exchanges

Return the item within 14 days in its original condition for a full hassle free refund. Buyer pays return postage.

Additional policies and FAQs

HOOP CARE TIPS: When you get your new hoop, open it out and let it relax. Connect it in the full size position and only ever collapse it for short periods of time for travelling. Do not store it in the collapsed position.

To prolong the life of the tape do not leave outside in the rain for long periods of time. Tape will scuff or tear on rough surfaces, this is normal, so please take care of it! Some tapes (grip tape/ gaffer tape) may be washable with a damp sponge, but don’t soak, and be gentle!

The beginner hoops are made from hardwearing MDPE which has more flexibility where as the polypro hoops are more rigid and prone to cracking in cold weather. Most of the time its not a problem, I have hooped outside on many a cold winters day, but be aware not to put unnecessary stress on your hoop, especially if collapsing it for travel which can put a lot of pressure on the connector. Generally extremes of temperature are to be avoided, for example leaving your hoop up against a radiator!

Any other questions please ask using the contact form.

Happy hooping!

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